fd222 Privacy Policy

1. Introduction and Scope

This Privacy Policy (hereinafter "Policy") describes how fd222 (hereinafter "fd222", "we", "us", or "our") collects, uses, stores, discloses, and otherwise processes personal data relating to individuals who visit or register on the fd222 website at https://fd222.io (the "Platform"), including all associated games, services, promotions, and customer support channels.

This Policy applies to all players accessing fd222 from Bangladesh, as well as to any person whose personal data is processed by fd222 in connection with the Platform, regardless of their physical location. By registering an account on fd222, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and that you consent to the processing of your personal data as described herein.

2. Data Controller Information

fd222 acts as the data controller in respect of all personal data collected and processed through the Platform. As data controller, fd222 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

If you have any questions about how fd222 processes your personal data, or if you wish to exercise any of your data protection rights, please contact the fd222 data protection team at: [email protected]

3. Personal Data We Collect

fd222 collects various categories of personal data in the course of providing its services. The specific data collected depends on your level of interaction with the Platform. The table below summarises the main categories:

4. How We Collect Your Data

fd222 collects personal data through the following means:

• Direct provision: Data you provide when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to a survey or promotion.
• Automated collection: Technical and usage data collected automatically when you access the Platform, via cookies, web beacons, server logs, and similar technologies (see Section 9 for more detail).
• Third-party sources: Identity and fraud-screening data from KYC verification partners; payment confirmation data from bKash, Nagad, Rocket, Upay, and other payment processors; game data from integrated third-party game providers such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe.

5. How We Use Your Personal Data

fd222 uses your personal data for the following purposes:

• To create, manage, verify, and maintain your fd222 account.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels, and to reconcile your account balance.
• To verify your identity and age (21+ only) in accordance with our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.
• To deliver the betting, casino, and live gaming services you access through the Platform.
• To detect, investigate, and prevent fraud, cheating, money laundering, and other prohibited conduct.
• To monitor your gaming activity for responsible gaming purposes and to apply any limits, cooling-off periods, or self-exclusions you request.
• To communicate with you about your account, transactions, promotions, and changes to our policies — by email or in-platform notification.
• To respond to your customer support queries and resolve disputes.
• To improve the Platform through analytics, A/B testing, and user experience research.
• To comply with applicable laws, regulations, court orders, and requests from competent authorities.

6. Legal Bases for Processing

6.1 Performance of a contract: Processing is necessary to register your account, manage your player profile, process deposits and withdrawals, and deliver the games and services you have requested.

6.2 Legal obligation: Processing is required to comply with KYC, AML, data retention, and other legal obligations applicable to fd222's operations.

6.3 Legitimate interests: Processing is necessary for fd222's legitimate interests in preventing fraud, maintaining platform security, improving our services, and protecting the safety of all players — provided these interests are not overridden by your fundamental rights and freedoms.

6.4 Consent: Where fd222 relies on your consent as the legal basis for processing (for example, for sending optional promotional communications), you may withdraw that consent at any time by contacting fd222 support or using the opt-out mechanism provided in any such communication. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

7. Sharing Your Personal Data

fd222 does not sell your personal data. We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate contractual safeguards:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard — to process your deposits and withdrawals.
• KYC and identity verification providers: Third-party services that assist fd222 in verifying the identity and age of players as required by our compliance obligations.
• Game providers: Third-party game studios (including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe) receive necessary session data to deliver their games within the Platform.
• Fraud prevention and security vendors: Specialist services used to detect suspicious activity, prevent account takeover, and maintain platform integrity.
• Analytics providers: Anonymised or pseudonymised usage data may be shared with analytics platforms used to measure and improve Platform performance.
• Legal and regulatory authorities: fd222 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required by applicable law or a valid legal order.
• Professional advisors: Lawyers, auditors, and other professional advisors who are bound by duties of confidentiality.

8. International Data Transfers

Some of fd222's third-party service providers may process personal data outside of Bangladesh. Where personal data is transferred to a country that does not provide an equivalent level of data protection, fd222 will ensure that appropriate safeguards are in place — such as standard contractual clauses or equivalent contractual protections — to protect the security and integrity of your data during and after the transfer.

9. Cookies and Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently, to remember your preferences, and to provide analytical information to site owners. fd222 uses cookies and similar technologies (such as local storage and session tokens) across the Platform.

9.2 Types of Cookies Used by fd222

• Strictly necessary cookies: Essential for the Platform to function. These include session cookies that keep you logged in and security tokens that protect your account. These cannot be disabled without affecting core functionality.
• Functional cookies: Used to remember your preferences such as language settings, display options, and previously used payment methods, so you do not need to re-enter them on each visit.
• Analytics cookies: Used in anonymised or pseudonymised form to understand how players navigate the Platform, which features are most used, and where technical issues arise. This data helps fd222 improve the overall user experience.

fd222 does not use third-party advertising or retargeting cookies. You can control cookie behaviour through your browser settings. Disabling strictly necessary cookies may impair your ability to use the Platform.

10. Data Security Measures

fd222 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and fd222 servers.
• Secure, access-controlled server environments with firewall protection and intrusion detection systems.
• Role-based access controls ensuring that only authorised fd222 personnel can access personal data, and only to the extent necessary for their specific function.
• Regular independent security assessments and penetration testing of the Platform.
• Incident response procedures to detect, contain, and notify players of any data breach that materially affects their personal data.

While fd222 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your fd222 login credentials and for ensuring the security of the device you use to access the Platform.

11. Data Retention

11.1 fd222 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or for as long as required by applicable law.

11.2 Player account data (including identity, contact, and financial data) is typically retained for a minimum of five years following account closure. This retention period is required to comply with anti-money laundering record-keeping obligations, to resolve any outstanding disputes, and to respond to regulatory inquiries.

11.3 Gaming and betting history data is retained for a period sufficient to enable dispute resolution and responsible gaming assessments.

11.4 Technical and usage data collected via cookies or server logs is typically retained for a shorter period (generally 12 months) unless specific circumstances require longer retention.

11.5 At the end of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be attributed to any identifiable individual.

12. Your Data Protection Rights

Depending on applicable law, you may have the following rights in respect of your personal data held by fd222:

• Right of access: The right to request a copy of the personal data fd222 holds about you, along with information about how it is processed.
• Right to rectification: The right to request that inaccurate or incomplete personal data be corrected or updated.
• Right to erasure: The right to request deletion of your personal data in certain circumstances, for example where the data is no longer necessary for the purpose for which it was collected. Note that this right may be limited by legal retention obligations.
• Right to restriction of processing: The right to request that fd222 restrict its processing of your personal data in certain circumstances, for example while the accuracy of the data is being verified.
• Right to data portability: The right to receive a copy of your personal data in a structured, commonly used, machine-readable format, where processing is based on your consent or on a contract.
• Right to object: The right to object to processing based on fd222's legitimate interests. fd222 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact fd222 support at [email protected]. fd222 will respond to all valid data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, in which case fd222 will notify you of the extension and the reason for it.

13. Children and Minors

fd222 is strictly an adults-only platform. We do not knowingly collect or process personal data from any person under the age of 21. If fd222 becomes aware that personal data has been collected from an individual under 21 without the necessary verification having been completed, that data will be deleted and the associated account will be closed immediately.

If you are a parent or guardian and believe that a minor has registered on fd222 or provided personal data to fd222 without your knowledge, please contact fd222 support at [email protected] immediately so that we can take appropriate action.

14. Changes to This Policy

fd222 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform features. Where changes are material, fd222 will notify registered players by email or via a prominent notice on the Platform prior to the updated Policy taking effect.

The "Last updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the Platform following the effective date of any revision constitutes your acceptance of the updated Policy. If you do not agree to the revised Policy, you should stop using the Platform and may request account closure.

15. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or fd222's data processing practices, please contact the fd222 data protection team using the details below:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: fd222 aims to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 calendar days.